In the telecommunications assurance industry, revenue assurance can make reference to numerous activities and vocations. It can imply a specific activity performed by a telecom service provider, but it can just as quickly point to small business unit which deals with such an activity. Specifically, revenue assurance in the telecommunications industry is understood to be the practical response to noticeable or definite issues in regards to the underperformance of operations as they connect with the collection of revenue, in addition to revenue management and billing.
Hence, dependent on a specific company's structure, revenue assurance might be a separate department, but it can just as quickly be a wide-ranging set of responsibilities delegated to several departments or business units. What, exactly, falls inside the spectrum of revenue assurance varies between telecommunications providers due to four certain criterion:
- The cross-functional elements of revenue assurance, which consists of several skills drawn from finance, marketing, IT, and other departments.
- The the demographics of generalizing across units and organizations with different types of objectives, structures, and models.
-Internal political conflict with regards to the responsibility for billing assurance, telecom fraud, revenue leakages, and so forth.
- The the demographics of accurately quantifying the value added by revenue assurance over and above that involving underlying performance.
Most obviously, no true consensus has been obtained pertaining to the exact limitations of revenue assurance and the aims and techniques of revenue assurance vary widely. Simply put, revenue assurance refers to the advancement of a telecom company's financial performance through the reduction or elimination of mistakes in data processing. Although this is commonly done through business analytics, some instances involve developing fraud management systems. However, revenue assurance generally optimizes revenue from retail and corporate sales, profitability and margins as they relate with any investment in network and information systems, and the costs and revenues from wholesale, and the interconnection of contracts.
For the majority of telecom companies, revenue assurance provides a low-cost means to generate significant financial returns. Nevertheless, this can be tough to predict and difficult to quantify, resulting in more than one skeptical executive. Though revenue assurance can be useful in other fields when correctly executed, it is more useful in the telecommunications industry for three reasons:
- The complexity of computing the collective effect of systems and processes as they interact with one another.
- The extremely high-volume and inversely low-volume of telecom transactions entails that the financial significance of slight mistakes are magnified.
- Its rapid rate of change, which facilitates intense competitiveness, and thus boosting the potential for errors.
Finally, it is important to remember that there aren't any particular guidelines or regulations concerning revenue assurance, which also implies there is no governing body to help determine the best practices. Having said that, there are three special disciplines of revenue assurance that should be exercised by a telecom provider to stimulate enhanced profitability, including:
- Monitoring, Baselining, Auditing, Synchronizing, Investigating, and Compliance-also known as the CORE functions of revenue assurance.
-The Revenue Management Chain, which decomposes a company's revenue assurance scope.
- Evaluating and reducing revenue loss risk.